1. Introduction & Service Agreement
Welcome to the website of LG Service Center Nalasopara West (located at Shop No. 13 Poonam Palace, Chedda Nagar, Near Sanni Mandir, Nallasopara West 401203). By accessing this website or requesting repair, maintenance, or inspection services via phone, WhatsApp, or our online booking forms, you acknowledge and agree to these Terms and Conditions.
2. Service Appointments & Inspection Fee
- Doorstep Visits: Service visits are scheduled based on technician availability and geographic proximity in Nalasopara West, East, Vasai, and Virar.
- Diagnosis Fee: A standard inspection visit charge applies if the technician examines the appliance, identifies the fault, and provides a quotation, but the customer declines to proceed with the repair.
- Fee Waiver on Repair: If the customer approves the repair quotation and work is executed, the initial inspection fee is adjusted or waived against the total repair bill.
3. Estimates, Approvals & Spare Parts
- Our technician will diagnose the fault on-site and present a transparent verbal and written estimate detailing parts cost and labor charges before initiating any repair.
- No work will commence without the explicit consent of the customer or their authorized representative.
- Old replaced parts will be handed back to the customer upon request, except in cases of core exchange (such as compressors or circuit boards subject to scrap return).
4. Payment Terms
Full payment is due immediately upon completion of the repair and live testing of the appliance. We accept payments via:
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Direct Bank Transfer (NEFT/IMPS)
- Cash upon receipt of printed or electronic invoice
5. Customer Responsibilities
- The customer must provide safe, accessible working space around the appliance, including functioning electrical sockets, water supply connections, and appropriate lighting.
- An adult representative (18 years or older) must be present on the premises during the entire duration of the technician's visit.
- The customer is responsible for safeguarding personal belongings and fragile items in the vicinity of the repair area.
6. Independent Status & Limitation of Liability
LG Service Center Nalasopara West is an independent service facility catering to out-of-warranty consumer electronics and appliances. While our technicians exercise maximum technical care, our liability for any claim arising from our services is strictly limited to the amount paid for the specific repair performed.
7. Governing Jurisdiction
These terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the competent courts in Vasai / Palghar District, Maharashtra.